Free, simple IT help desk software
SomeHelp is free, simple IT help desk
software which helps
your IT team/support desk manage and administrate support calls from
your own organisation's users or your customers. It has been deliberately
designed for simplicity of use and although it is rich in features,
if you do want the most
may not be the database for you!
So what does SomeHelp do? With SomeHelp,
all calls and caller information
emails to Callers and Support Staff when a new call is added and
when a Call is resolved
see any unresolved calls
multiple actions against each call to show what has been done
documents, files and web URLs to calls for one-click automatic retrieval
reports on outstanding calls and call statistics, and export data
to Excel/Word for further analysis
and query an automatically built Knowledge Base of all your callers'
previous problems and find the solutions and answers which you
additional information on callers including details on their PC configuration,
other assets and contact details
your own User Defined Fields
and more. And it runs on a stand-alone
PC or a local area network.
For a more detailed list of features, click
Note: the database is written in Access
2000 and, in the current version of SomeHelp, you do need Access 2000
or later installed on any PC on which you
to use SomeHelp.